For more than a decade, ConcertoHealth has provided comprehensive healthcare to dual-eligible, Medicare, Medicaid and complex medical needs patients. We integrate clinical care with social services to ensure our patients and their families receive the individualized support they need to improve health outcomes and peace of mind. Concerto is headquartered in Irvine, CA, with five Concerto Care Centers in metropolitan Seattle and Detroit.
This position is responsible for ensuring a positive experience for our patients with ConcertoHealth. The Navigator drives results and enhances the patient’s experience by providing additional assistance to patients that may be needed during or following a care center visit; participating in quality improvement initiatives for the care center, and providing additional support to the care teams as needed. This position collaborates with key team members to identify and implement solutions that help improve the overall health of our patients, improve the performance of our care centers, and maintain patient service at the highest level.