The Long Term Supports and Services (LTSS) Coordinator, reporting to the Supervisor, LTSS is responsible for supporting and adhering to processes that result in our members receiving timely access to clinical, logistical, and long term supports and services. This role requires a high level of interaction with our members, LTSS team (LTSS Social Workers), Care Managers, and other treating providers. This role requires that the Coordinator:
- Perform at the direction of the LTSS team and Supervisor, including but not limited to activities such as facilitating schedules or coordination of services as assigned
- Generally, support the MI Health Link Home and Community-based Services (HCBS) Waiver and LTSS team
- Develop familiarity with members in order to proactively coordinate services, DME, support, and supplies
- Escalate any concerns regarding appropriate receipt of approved and authorized services, concerns regarding compliance with regulatory requirements or other identified member safety or clinical care risks to the Supervisor.