• Sr. Business Analyst

    Job Locations US-CA-Aliso Viejo
    Req No.
    Information Technology
    Regular Full-Time
  • Overview

    Concerto delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. For over a decade, we have provided extraordinary outcomes for thousands of people in these underserved groups.

    The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. It’s about the harmony of a patient’s care, health, and dignity.


    This role will research and drive system workflow discussions and make appropriate recommendations that will positively impact operational effectiveness. The Senior Business Applications Analyst will function as product owner, a project manager, support engineer, implementation specialist, technical trainer as well as QA analyst while executing IT projects.


    This is a full-time position, based in the Concerto Healthcare offices in Aliso Viejo. The Senior Business Applications Analyst will report to the VP of Applications.


    • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, user stories, use cases, scenarios, business analysis, task and workflow analysis.
    • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from the underlying true business needs.
    • Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.
    • Successfully engage in multiple large initiatives simultaneously.
    • Act as a mentor to other junior and mid-level BAs, as well as a SME for internal stakeholders.
    • Drive and challenge business units on their assumptions of how they will successfully execute their plans.
    • Own new features from ideation, through development sprints, to smoke testing after deployment.
    • Collaborate with vendors and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
    • Be the liaison between the business units, technology teams (internal and external) as well as the support teams.



    • Bachelor’s degree in computer science or equivalent 
    • Enterprise systems delivery experience
    • 3+ years of agile methodologies
    • 5+ years of application implementation, QA and support experience
    • Strong written and verbal communication
    • Demonstrated ability to communicate ideas clearly and concisely
    • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
    • Advanced level of proficiency with MS Project, Excel and PowerPoint
    • 1+ years of SQL programming 
    • Understanding of Health Plans/Clinic Operations/Medicare/Medicare/HEDIS/HCC
    • Working in Healthcare with providers and clinicians using EMRs (e.g. eCW) and Care Management Platforms (e.g. TruCare).
    • VSTS/TFS, Selenium/Test Automation


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