ConcertoHealth delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. For over a decade, we have provided extraordinary outcomes for thousands of people in these underserved groups.
The ConcertoHealth name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. It’s about the harmony of a patient’s care, health, and dignity.
The UM Customer Service Representative is responsible for successfully managing a high volume of inbound and outbound calls while providing exemplary customer service. Performing this activity will include following communication scripts, addressing many different situations, and acting as a liaison between ConcertoHealth and its Health Plan partners, patients, providers, and vendors. In addition, the UM Customer Service Representative is responsible for evaluating incoming documents to determine if required information is complete or if outreach is needed.