• Practice Manager, RN

    Job Locations US-MI-Detroit
    Req No.
    Regular Full-Time
  • Overview

    ConcertoHealth Inc. is the leading provider of specialized primary care and supporting clinical services for complex, frail, elderly, and dual-eligible patients. Operating exclusively in value-based agreements, ConcertoHealth provides high-touch, individualized care for patients, and deploys wraparound clinical resources to extend the reach of primary care practices. This comprehensive medical management solution, elevated by Concerto’s proprietary population health technology, improves overall healthcare quality and patient outcomes, benefitting payers and their provider networks.


    Concerto delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. Our approach focuses on bringing harmony across the spectrum of a patient’s care, health, and dignity.


    The company is headquartered in Aliso Viejo, Ca. For more information, please visit: www.concertohealth.com

    Job summary: When it comes to the daily operation of a medical facility, a lot depends on the Medical Practice Manager. Personnel, financial and many other related matters in a medical facility need a lot of attention and careful handling which is done by this professional. They are expected to supervise clinical and non-clinical co-workers, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner on a daily basis. The role oversees multiple clinic locations, located in Allen Park, Centerline, Detroit, and West Detroit. The location may be based out of any of these four locations.


    • Hiring, training, supervising and evaluating different medical staff - from receptionists to medical billers
    • Preparing bank deposits, developing reports of income and expenditure and also ensuring that the medical facility has its accounts running smoothly
    • Ensuring medical facility is clean and well maintained
    • Overseeing the purchasing section of the medical facility, this would require him to keep a track of the items that need to be purchased regularly and determining whether the supply has been furnished
    • Hire and train administrative and clinical staff
    • Monitor and evaluate staff performance
    • Daily clinic operation management – staffing, medical waste, scheduling, billing, registration, front office and back office functions etc.
    • Establish and implement office policies and procedures
    • Ensure compliance with current healthcare regulations, medical laws and ethics
    • Keep track of equipment and devices and manage inventory
    • Vendor management regarding equipment and supplies
    • Ensure patient records are current and accurate
    • Resolve customer service concerns
    • Ensure patient satisfaction

    Personnel Management:

    • Supervising and directing the work of all employees
    • Independent performance review of all support staff
    • Termination of non-physician staff
    • Creating job expansion opportunities for personnel
    • Recruiting, selecting, and training non-physician staff


    Physician Liaison and Reporting:

    • Participate in perpetuating and ensuring practice growth
    • Identifies, recommends, and implements practice needs: staffing, services, equipment and facilities
    • Physician/management meetings: establishes agenda in consultation with physicians; prepares data for meeting; contributes to decision-making
    • Responsible for executing projects/changes as directed by the physicians at management meetings
    • Interprets management reports / explains non-normal reports to physicians
    • Ensures that reports to government agencies are on time / liaison with compliance and legal teams


    Practice Marketing:

    • Practice marketing with patients; referring practices; with local businesses; and industry
    • Networking to find out what other practices are doing
    • Financial Management:
    • Preparation of annual budget
    • Manages practice within budgetary guidelines
    • Determines economic aspects of equipment, facility, and new service decisions
    • Responsible and accountable for billing and collection activities
    • Maintains overhead and collection percentages within (best practice) industry standards
    • Responsible for negotiating equipment leases and best prices for supplies (business and medical)


    Facilities and Equipment:

    • Responsible for facilities and premises management
      • If practice relocates or establishes new location; dealing with architect, contractors, and property management
      • Investigates new equipment and facility needs


    • Registered Nurse License required
    • Experience with accounting, data and administrative processes/principles, human resource management, medical coding, medical issues/terminology
    • Working knowledge of applicable regulations and state and federal laws
    • Computer skills and high competence with Microsoft Outlook, Word, Excel
    • Manager care experience a plus
    • Adaptable and able to function in a fast paced, highly fluid startup environment
    • Strong communication skills with proven track record of success working with cross functional teams


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