ABOUT CONCERTO HEALTH
ConcertoHealth Inc. is the leading provider of specialized primary care and supporting clinical services for complex, frail, elderly, and dual-eligible patients. Operating exclusively in value-based agreements, ConcertoHealth provides high-touch, individualized care for patients, and deploys wraparound clinical resources to extend the reach of primary care practices. This comprehensive medical management solution, elevated by Concerto’s proprietary population health technology, improves overall healthcare quality and patient outcomes, benefitting payers and their provider networks.
Concerto delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. Our approach focuses on bringing harmony across the spectrum of a patient’s care, health, and dignity.
The company is headquartered in Aliso Viejo, Ca. For more information, please visit: www.concertohealth.com
The Supervisor, Patient Services Representatives (PSR), is responsible for overseeing the daily operations of patient services representatives(PSR), as assigned, to ensure that employees are providing appropriate non-clinical support activities to members. The Supervisor will provide mentoring, training, and assist with performance appraisals for all his/her direct reports and will delegate work assignments. The Supervisor will monitor the quality of work performed and the productivity of his/her direct reports.
The Supervisor, PSR will keep the Manager, Patient Care Coordinators appraised of any program challenges or needs to facilitate timely resolution. In the event the Manager is absent, the Supervisor, PSR will notify the Director Care Management of needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other Duties and Responsibilities May Include but are not limited to:
Running, filtering and utilization of various reports
Validation and distribution of reports specific PSRs
Maintain accurate tracking and reporting for needed quality measures
No professional license is required for this position.