Concerto Health delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. For over a decade, we have provided extraordinary outcomes for thousands of people in these underserved groups.
The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. It’s about the harmony of a patient’s care, health, and dignity.
The IT Service Desk Level 1 Technician is the central point of communication for all users and provides an interface for all other service operations processes and activities. Individual will answer all incoming support requests to the Service Desk in a professional, confident and timely manner. Technician will aim to restore normal service of systems as quickly as possible by minimizing the impact to the business operations; initiating L1 troubleshooting and escalate to Level 2 if troubleshooting was unsuccessful.
The roles and responsibilities of this position include, but are not limited to, the following: