Concerto Health is an Irvine, CA-based company with one vision: to redesign primary health care delivery for millions of people with complex health needs. The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with all aspects of the health care delivery system.
The Concerto Health care model changes everything – payment, staffing, processes, IT systems, and culture. Our model surrounds patients, families, and their caregivers with a multi-disciplinary team of health professionals and systems. Our innovative team-based approach to care delivers unparalleled results in the areas of patient/staff experience, transitions of care, and quality, fostering a culture that humanizes health care delivery for those most in need.
We currently operate in 2 markets (Michigan and Washington State) that includes 7 primary care practices, and do so in partnership with innovative health plans that share our vision.
The Patient Engagement Specialist will serve as a key member of the Patient Engagement Team, addressing the needs of our most medically and socially complex patients. The Patient Engagement Team is a developing initiative to meet patients “where they are at,” build supportive relationships which will address their social needs, and ensure better engagement in their medical and behavioral health care.
The Patient Engagement Specialist leads efforts to locate and engage new and previously hard-to-engage patients. He/she does this through research to identify accurate contact information for these individuals and through field-based activities, such as home-visits. This individual works to overcome language and cultural barriers and engages caregivers and/or household patients, as applicable.
Specific responsibilities will include, but are not limited to, the following: