Patient Services Representative

US-MI-Detroit
Req No.
2017-2266
Category
Clinical/Medical
Type
Regular Full-Time

Overview

ConcertoHealth Inc. is the leading provider of specialized primary care and supporting clinical services for complex, frail, elderly, and dual-eligible patients. Operating exclusively in value-based agreements, ConcertoHealth provides high-touch, individualized care for patients, and deploys wraparound clinical resources to extend the reach of primary care practices. This comprehensive medical management solution, elevated by Concerto’s proprietary population health technology, improves overall healthcare quality and patient outcomes, benefitting payers and their provider networks.

Concerto delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. Our approach focuses on bringing harmony across the spectrum of a patient’s care, health, and dignity.

The company is headquartered in Irvine, Ca. For more information, please visit: www.concertohealth.com

 

JOB SUMMARY

The Patient Services Representative is responsible for general front desk, reception activities and other duties deemed necessary to support the daily operations of the clinic. Maintenance of smooth patient flow and support within the clinic in a manner that is friendly, inviting and patient centered. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Welcomes guest in a friendly, prompt and professional manner
  • Facilitates patient comfort Efficiently checks in patient and verifies patient insurance and demographic information
    • Offers water, health snack, reading material
    • Notifies clinical staff when patient in lobby greater than 15 minutes
  • Ensures service recovery
  • Acts as patient escort when necessary
  • Schedules appointments and makes reminder calls
  • Schedules appointments, transportation and translation services for patients
  • Assist with chart preparation
  • Checks members in for appointments, verifies and updates member demographic information
  • Data enters service record batches and reconciles with provider schedules on a daily basis.
  • Keep immediate work area/waiting area clean and tidy

Qualifications

  • 2 years of experience in a healthcare, patient oriented position
  • 1 year of experience in a providing customer service
  • Demonstrated passion for extraordinary patient service

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