Medical Assistant

US-MI-Detroit
Req No.
2017-2237
Category
Clinical/Medical
Type
Regular Full-Time

Overview

ConcertoHealth Inc. is the leading provider of specialized primary care and supporting clinical services for complex, frail, elderly, and dual-eligible patients. Operating exclusively in value-based agreements, ConcertoHealth provides high-touch, individualized care for patients, and deploys wraparound clinical resources to extend the reach of primary care practices. This comprehensive medical management solution, elevated by Concerto’s proprietary population health technology, improves overall healthcare quality and patient outcomes, benefitting payers and their provider networks.
 
Concerto delivers comprehensive care to Medicare, Medicaid, and complex-needs patients. The Concerto name reflects our unique approach to healthcare. It’s about how we work in concert with patients, providers, and health plans. Our approach focuses on bringing harmony across the spectrum of a patient’s care, health, and dignity. The company is headquartered in Irvine, Ca. For more information, please visit: www.concertohealth.com
 
JOB SUMMARY
The Medical Assistant has duties and responsibilities related to patient care in the community, or field-based, setting. The MA displays responsible behaviors, communicates  effectively to others and functions as a member of the healthcare team. The  MA functions under the direct supervision and authority of the MD, PA, or NP when performing clinical tasks during patient care hours, interventions, or encounters. The MA reports to the Care Center Administrator, who is responsible for administrative supervision, staff development, and orientation of the MA to the group’s policies and procedures. The MA must demonstrate knowledge and skill competency related to the performance of patient care. The MA demonstrates problem-solving skills as they relate to patient care activities.

Responsibilities

  • Perform proficiently all medical assistant back-office procedures:
    • Room patient
    • Obtain and record patient’s vital signs to include temperature, pulse-rate, respiratory rate, blood pressure, weight and height, pulse oximetry.
    • Conduct additional patient screens per protocol such as pain scale, depression screening, and health literacy assessment. 
    • Report results to the provider.
    • Document in electronic medical record as appropriate.
  • Conduct in-house labs adhering to quality assurance protocols, infection control protocols, and aseptic technique.
  • Conduct all patient care activities under the direction of written orders from the provider
  • Develop and maintain effective relationships with providers to ensure optimal team-based care delivery.
  • Efficiently and effectively take, document and communicate all telephone messages and/or telephone exchanges with patients, pharmacy staff and/or providers. 
  • Verify and update all patient demographic, medication, and pharmacy information in the EMR.
  • Field MAs: maintains/inspects stocked travel bags daily and reports travel and site locations to the Care Center Administrator per protocol

Qualifications

  • High School Diploma or equivalent
  • Licensed MA
  • Demonstrated patient care competency skills related to position
  • Must have a valid driver’s license and car insurance
  • CPR/BLS Certification
  • Exceptional customer service and phone etiquette
  • Ability to maintain effective and organized systems to ensure timely patient flow and care delivery

 

COMPETENCIES

  1. Customer Service - Manages difficult or emotional customer situations; Solicits customer feedback to improve service; anticipates and provides solutions to meet customer needs, giving high priority to customer satisfaction; Responds to requests for service and assistance; Meets commitments.
  2. Communication - Written, verbal or non-verbal means of expressing ideas effectively including adjusting language, terminology or the organization of concepts to the characteristics and needs of the audience.
  3. Attention to Detail - Performs tasks while focusing on all aspects of the task no matter how small; Checks all processes and tasks for accuracy; demonstrates vigilance in assuring completeness and accuracy of all work

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